Newly-launched health website tops 30k page views in first two months

Families and young people across Norfolk are turning to a new health website for the county, with over 30,000 page views in the first two months of its launch.

Justonenorfolk.nhs.uk offers over 250,000 residents round-the-clock access to a wide range of resources, aimed at helping them to develop the skills and knowledge to feel confident about managing their own health.

It’s available to children, teenagers aged up to 19 years, parents and carers in the county, and offers professional advice and support to families from pregnancy through to their child’s transition into adulthood. Nurses and clinicians advise on a variety of topics, ranging from healthy lifestyles and emotional wellbeing to tackling cyberbullying and protecting your child from online grooming.

During core hours there are confidential text messaging advice services – one for parents and another for 11 to 19-year-olds – where people can share their anxieties and seek answers from health professionals. And educational videos tackle issues such as smoking, poor school attendance and how to stay safe in the home and online. A free BabyBuddy app supports mums-to-be through pregnancy and beyond, helping them to give their baby the best start in life.

Justonenorfolk.nhs.uk is already proving popular, with 30,000 page views and 72,000 video views on Facebook, and in the longer term it is hoped the service will help to reduce pressures on GP surgeries and hospital A&E departments all year round.

Justonenorfolk.nhs.uk includes:

  • Just One Number 0300 300 0123: A central point of contact for anyone to call;
  • Parentline 07520 631590: A confidential text messaging service for parents, supported by clinicians;
  • ChatHealth 07480 635060: A similar service but for 11 to 19-year-olds, with advice from nurses on issues such as drugs, self-harm, smoking and relationships.
  • Just1Norfolk Health Passport: An app to support 16 to 19-year-olds in their transition to adulthood.

The project harnesses the expertise of NHS Norfolk Children and Young People’s Services, which is part of Cambridgeshire Community Services (CCS) NHS Trust; the Eastern Academic Health Science Network; BabyBuddy app creators Best Beginnings; and Norfolk County Council. Eastern AHSN has invested £165,000 in the project.

Matthew Winn, CEO of CCS NHS Trust, said: “We are delighted with the response we’ve had from the public in a relatively short space of time. Justonenorfolk.nhs.uk is an extremely useful hub for accessing health and care information and means that rather than having to make a doctor’s appoint Monday to Friday, 9-5, people can get support 24/7. So, if a mum is worried about something in the middle of the night, she can seek helpful advice about her next steps via the website.”

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