CoachBot shortlisted for Health Service Journal Award

A digital team coaching tool powered by artificial intelligence (AI) has been recognised for helping NHS teams improve how they work together.

CoachBot was created by Saberr and introduced to the NHS by the Eastern Academic Health Science Network, working with Hertfordshire Partnership University NHS Foundation Trust (HPFT). The collaborative team behind the AI team coach innovation has been shortlisted as finalists in the Best Workforce Innovation category of the Health Service Journal (HSJ) Healthcare Partnership Awards.

The HSJ Healthcare Partnership Awards highlight the products and services driving care improvements and greater efficiency for the NHS as its challenges intensify, and celebrate how they are helping to make a real difference for health professionals and patients.

CoachBot is an AI powered digital team coach providing ongoing, bitesize coaching to help teams improve the way they work together. HPFT is a mental health trust and the first public sector organisation to trial an AI team analytics solution in the UK. The innovation is ideal for healthcare teams, particularly clinical staff and remote workers, as it allows a real time and personalised approach to team development, which can be flexible around patient need and reduce time and cost associated with traditional training days.

Coachbot in use at a team development session

Winners will be announced on 8 March 2018 during a ceremony held at The Royal College of Physicians, London.

Victoria Corbishley, Director of Transformation at the Eastern AHSN, said: “CoachBot is a highly adaptable and responsive coaching tool for increasingly busy staff working in the health and care sector. This project is a perfect example of health service providers working collaboratively with the innovation and technology sector to face increasing demands on health and care professionals and better support them.”

Alistair Shepherd, the founder of London-based Saberr,
said: “Our healthcare teams are under a lot of strain – being able to provide coaching support to these teams is an honour. Being able to provide that coaching through software that continually learns from users and can scale that learning across the organisation is extremely exciting.”

CoachBot has already begun to offer advice and team development exercises in response to research compiled on team performance, added to its data store. It draws on digitized versions of team development exercises used by some of the world’s best team coaches and 105 academic articles on team and organisational performance to help NHS health professionals. As CoachBot is used by more teams, it will become smarter and contain one of the largest datasets for studying the drivers of team performance.

Great teamwork enhances efficiency, innovation, contentment and problem solving. It has also been shown to reduce medical errors and lower the level of issues that lead to burnout. 50% of the NHS workforce report debilitating levels of work related stress.

Michael West, Head of Thought Leadership at the King’s Fund recently stated that:

  • 20% improvement in real team working in the NHS could result in 5000 fewer avoidable deaths;
  • Teams that commit to reflexivity demonstrate better outcomes and more innovative, up to 25% more effective in fact. The more pressure a team is under, the more important this is;
  • Just a 0.12% improvement in sickness absence rates could result in £1.7m savings for the NHS.
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