Insights from the Patient First Conference

Patient Safety Collaborative Project Manager

By Nicola Greaves, Patient Safety Collaborative Project Manager

The improvement team had a great couple of days attending the Patient First Conference on 21-22 November at the London Excel Centre. This was my first time attending Patient First and I was excited to be attending along with all the people who share a passion for driving improvement in patient safety.

There was so much to see and attend over the two-day programme, which was crammed full of inspirational speakers who were sharing their learning, knowledge and experience. After much deliberation over the programme, I decided to attend the plenaries that focused on safety culture – and I wasn’t disappointed.

My morning kicked off with an inspirational talk by my Yorks and Humber AHSN colleagues, who talked about their success in implementing safety huddles to frontline services which had reduced harm and improved the safety culture across organisations in their region. Their safety huddles have now spread to 150 frontline teams and have scaled up in seven other organisations. Truly inspirational.

I then attended the session on how to build a ‘Just Culture’ – a new concept in healthcare, which at its roots is a learning culture that must come from the heart of organisations who are constantly improving and are orientated towards patient safety. This session had some important learning attached to it and it has given me lots of inspiration for the Eastern AHSN PSC learning event taking place in April 2018.

In the afternoon, I enjoyed representing Eastern AHSN on the Patient Safety Collaborative (PSC) exhibition stand with my other national AHSN colleagues. It was a great opportunity to not only network with my colleagues at other AHSNs, but also to speak to the variety of delegates who are interested in the PSC work. Celia Ingham Clarke, Interim Head of Patient Safety at NHSI, came and spoke to us about the PSC work, including the work about the maternity national workstream which we are excited about.

It was great to see so many interesting posters displayed in the poster presentation part of the exhibition. We were proud to sponsor the posters from Norwich, North Norfolk, South Norfolk CCG who showcased their work on a UTI checklist for care homes, and Ipswich Hospital, Ipswich and East Suffolk CCG, St Elizabeth Hospice and a Pilot Care UK Care Home in East Suffolk, who showcased their work on a Care Homes Optimisation Project.

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