Developing human factors skills to create safer healthcare systems

Human factors science is a key area for development in the NHS, to improve patient safety. An understanding of human factors science is essential for anyone involved in designing healthcare systems and processes.

Building on a successful series from 2017, Eastern AHSN is running some additional human factors masterclasses in 2018, to help embed the principles of human factors science in training for all healthcare professionals. This is a key recommendation by The Commission on Education and Training for Patient Safety in their first report, Improving Safety through Education and Training.

The interactive masterclasses are facilitated by Professor Jane Reid, Clinical Consultant for Wessex Patient Safety Collaborative and will use case studies, research findings and examples from real-world experience to help you understand human factors science, what it means and how to apply the thinking in practice.

Nicola Greaves, Senior Improvement Project Manager at Eastern AHSN said: “Healthcare teams can enhance their non-technical skills by attending this masterclass, and improvement leaders can learn how to embed human factors thinking in their own organisations. The sessions are fun and interactive – sharing ideas and working through live problems is a crucial part of the experience.”

Profile: Professor Jane Reid

Professor Jane Reid

Jane Reid has worked in patient safety for more than 20 years and was introduced to human factors when supporting the World Health Organisation’s (WHO) Safe Surgery Programme as a nurse advisor. Jane currently works as the Patient Safety Lead for Wessex AHSN, and supports several national initiatives and national arm’s length bodies. She also serves as a non-executive director at Salisbury Hospital NHS Foundation Trust, and as a visiting professor at Bournemouth University.

Formerly nurse advisor to the National Patient Safety Agency (NPSA), regional lead for the national campaigns Patient Safety First and Sign up to Safety, Jane has worked as an independent human factors and patient safety consultant since 2010. Jane’s current work portfolio includes board level and director development, mentoring healthcare teams to integrate human factors into incident investigation, applying human factor methods to re-design healthcare systems, and coaching operating teams to improve their non-technical skills (including leadership, teamwork, communication and situational awareness).

Sign up for our human factors masterclasses in 2018

You will learn how to apply human factors methods and principles to create safer healthcare systems, and explore the evidence base for how human factors design principles improve patient safety.

  • Understand what human factors science means and applies to
  • Identify how healthcare system design, environmental factors, job, and equipment design influence how healthcare teams perform
  • Consider how to implement human factors concepts and approaches in your organisation
  • Practice applying human factors methods in service improvement work
  • Share strategies and good practice to help boards, management and front-line healthcare teams understand human factors.

Eastern, West Midlands and East Midlands AHSNs have partnered with Health Education England to develop a Human Factors Exchange (HFE), and welcomed expressions of interest earlier in January.

Posted in: AHSN, Improvement, News, Patient safety
© Eastern AHSN